Guarantee and Cancellation Policies are Subject to Change
- An adult age 18 or older must assume all liability for the reservation
- Always review policies or terms and conditions while making your reservation
- When submitting your reservation, you are agreeing to the specific terms and conditions for that reservation type
- Special offers and promotional rates at our boutique hotel have specific requirements noted at time of booking and may not be represented here
Guarantee Reservations and Deposits
- All reservations must be guaranteed with a credit card
- Advance deposits may be required during predetermined dates (e.g. Stanford University graduation and homecoming weeks)
- Deposits may be requested as one or more; non-refundable/transferable/negotiable/cancellable
- Prepaid reservations are required during Garden Court Hotel hosted Flash Sales directly booked through our website and are non-refundable/transferable/negotiable/cancellable. Your credit card will be charged the full amount of the Flash Sale reservation at the time of booking.
Standard 48 Hour cancellation policy
- Must cancel by 3:00pm 48 hours prior to arrival. For cancellations that occur within (48) hours prior to the arrival date, the fee of (1) night room and tax will be charged to your credit card on file. No changes allowed to reservation on day of arrival.
Promotion/Advance Purchase Rates
- Reservations require full prepayment upon booking and are non-cancellable/changeable and full deposit is non-refundable.
Special dates including Stanford Commencement & Homecoming Weekends
- 30 Day cancellation policy with a one-night room & tax non-refundable deposit at booking.
Arrival and Departure Policy
Arrival Time - 3:00pm
Departure Time - 11:00am
- To ensure an early arrival the room must be reserved the night prior to your stay
- Past 11 am: Extend to 12 pm departure as a courtesy based on availability
- Past 1 pm: 50% charge of the reservation rate up to a 4 pm departure
- Past 4 pm: Full reservation value charged to credit card on file up to 11 am departure the following morning
Other Hotel Policies
- No Party Policy in all our guestrooms.
- Non-smoking property. Guests who smoke in their room will be charged a cleaning fee of $250.00.
- Damage and excessive cleaning fees can be applied to guest room bills upon guest departure if the hotel deems appropriate.